TB-11 Gas Mask Warranty

Our Warranty

Every genuine TITAN PPE TB-11 full-face gas mask is backed by a one-year manufacturer's limited warranty covering defects in materials and workmanship from the date of delivery to the original retail purchaser. The TinBreather is the complete kit; this warranty applies only to the TB-11 gas mask included in that kit, not to the TinBreather kit as a whole. This warranty is non-transferable. Proof of purchase and delivery date from TITAN PPE or an authorized seller may be required.

What Is Covered

Covered components include the facepiece body, silicone face seal, visor, head harness and mesh headpiece, buckles, connectors, exhalation valve and cover, and factory-supplied filter-port components, when a failure results from a defect in materials or workmanship during the one-year warranty period.

What TITAN PPE Will Do

After inspection, TITAN PPE will repair a covered defect or replace the mask or affected component with the same or a reasonably comparable product, at TITAN PPE's option. Replacement materials, finishes, or models may differ when the original is unavailable. Refunds are not included except where required by law.

What Is Not Covered

• All filter cartridges, filter service life or performance, and damage or contamination associated with a filter.
• Normal wear, cosmetic damage, strap wear, fading, loss of elasticity, or deterioration from age and use.
• Accident, misuse, abuse, improper fitting, impact, neglect, improper cleaning, maintenance or storage, or failure to follow the TB-11 manual and filter instructions.
• Damage from solvents, harsh chemicals, abrasive cleaning, machine washing, boiling, autoclaving, immersion, extreme temperatures, direct sunlight, chemical vapours, or contaminated storage.
• Modification, alteration, improper repair, non-approved parts or filters, use outside the product's stated limitations, loss, theft, counterfeit products, or altered identifying marks.

How to Request Service

1. Submit the TITAN PPE warranty request form on this page.
2. Wait for a Warranty Authorization Number (WAUTH#). Do not ship before authorization is issued.
3. Print and complete the Warranty Service Form we email you and place it inside the package.
4. Remove all filters. Clean and dry the mask as directed in the manual. Do not ship a mask known or suspected to contain hazardous or biological contamination.
5. Package the mask securely, write the WAUTH# outside the package, and ship with tracking to the address below.

The customer is responsible for secure, tracked shipping to TITAN PPE. TITAN PPE is not responsible for items lost or damaged in transit. For an approved U.S. warranty claim, TITAN PPE will pay standard return shipping. If the claim is not covered, TITAN PPE will contact the customer before performing paid work or returning the mask. Packages without a valid WAUTH# may be refused or returned.

Packages without a valid WAUTH#, packages containing filters, or packages suspected of hazardous contamination may be refused. This warranty addresses product defects only and does not guarantee protection in any environment. Users must follow the TB-11 manual, filter instructions, training, fit and seal-check requirements, and all applicable safety rules. The mask does not supply oxygen. This warranty gives you specific legal rights; other rights may vary by state.

TITAN PPE warranty services are administered by TITAN PPE (TVE INC.)