TITAN PPE Return Policy
Last updated: October 2, 2026
We stand behind every TITAN PPE and FENNEC product. If you are not satisfied with your order, you may request a return within 30 days of delivery for a refund or exchange, subject to the conditions below.
What can be returned
- Unopened items in their original packaging, unused and in resalable condition.
- Opened items that are clean, undamaged, complete with all original parts, accessories and packaging, and show no signs of use beyond inspection.
Product-specific rules
- Gas mask filters (OVP-10, OVP-11 and all other filters): returnable only when the original packaging is unopened and all factory seals are intact. Opened, unsealed, installed or used filters cannot be returned, even if they appear unused.
- TB-11 / TinBreather gas mask kits: the mask must be unused, in its original undamaged packaging and include all kit components. Included filters must remain unopened with factory seals intact.
- Knives, flashlights and tools: must be unused and unsharpened, with no marks, scratches or modifications, and returned with all original packaging and accessories (including batteries, cables, lanyards and O-rings).
- Survival kits (TinFerno, TinTackle and similar): must be complete and unused. Kits with used, struck or missing components cannot be returned.
Not eligible for return
- Requests made more than 30 days after delivery
- Items that are used, damaged, altered, sharpened or missing parts
- Opened or used filters and other hygiene or safety items
- Clearance or final sale items, when marked as such on the product page
- Gift cards
How to start a return
- Contact us at contact@ppetitan.com or through our contact page with your order number and the reason for the return. We will reply with a Return Authorization (RA) number and instructions.
- Pack your return securely, preferably in the original packaging, and include your RA number.
- Ship it to the address in your return instructions. Returns sent without an RA number may be delayed or refused.
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect.
Refunds
Once your return is received and inspected, approved refunds are issued to the original payment method within 7 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
To exchange an item, let us know when you request your RA. Exchanges are processed as a new order once your return is received.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and photos. We will make it right with a replacement or refund at no cost to you. For problems that appear after normal use, see our warranty and support page.
Orders from other marketplaces
This policy applies to orders placed on ppetitan.com. Orders placed through Amazon, Whatnot or other marketplaces follow that marketplace's return process.
Contact
TITAN PPE
21200 Oxnard St, P.O. Box 169
Woodland Hills, CA 91365
contact@ppetitan.com