TITAN PPE Shipping Policy
Last updated: October 3, 2026
This policy applies to orders placed with TVE, INC. at ppetitan.com under the TITAN PPE and FENNEC brands.
Processing time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays begin processing the next business day. You will receive a confirmation email with tracking as soon as your order ships.
Shipping within the United States
- Free Economy shipping on orders of $20.00 or more.
- Economy shipping: $6.99 on orders under $20.00.
- Express and carrier options (including UPS and FedEx) are available at checkout, with rates calculated based on your order and destination.
Delivery estimates are shown at checkout and depend on the destination and service selected. Shipping times are estimates and are not guaranteed.
International shipping
We ship to select international destinations. Available services and rates are shown at checkout. International orders may be subject to import duties, taxes and customs fees, which are the responsibility of the recipient unless checkout states otherwise. Customs processing can add time to delivery.
Batteries and restricted items
Battery type and packing vary by product. Follow the instructions supplied with your light before first use. Orders containing batteries, knives or other regulated items may be limited to certain shipping methods or destinations to comply with carrier and destination rules. It is the buyer's responsibility to confirm that products are legal to own and import at the delivery address.
Lost, delayed or damaged packages
We remain responsible for your order until it is delivered to the address provided at checkout. If tracking stops updating, a package appears lost, or an item arrives damaged, contact us promptly with your order number and any available photographs. Keep damaged packaging while we investigate. We will work with the carrier and arrange an appropriate replacement or refund for an order lost or damaged in transit. Please check your address before ordering and contact us immediately if it is incorrect. Address errors and delivery disputes are reviewed individually; this policy does not limit rights available under applicable law.
Shipping delays
If we cannot ship within the stated timeframe, we will notify you and provide the option to accept the revised shipping date or cancel the unshipped order for a refund.
Contact
Questions about shipping? Email contact@ppetitan.com or visit our contact page.